ONLINE STORE REGULATIONS
§1 Preliminary Provisions
INDUSTRYEQ SP. Z O.O., located at ul. Piastowska 1, 42-400 Zawiercie, NIP: 6492339255, REGON: 543645972, KRS: 0001215120
Email: shop@industryeq.pl, Phone: +48 698 054 540 (Monday–Friday, 8:00 AM–4:00 PM)
These Regulations apply to both Consumers and Entrepreneurs using the Store and define the rules for using the online Store and the terms and conditions for concluding Distance Sales Agreements with Customers via the Store.
§2 Definitions
Consumer – a natural person who enters into an agreement with the Seller within the Store, whose subject matter is not directly related to their business or professional activity.
Seller – INDUSTRYEQ SP. Z O.O., located at ul. Piastowska 1, 42-400 Zawiercie, NIP: 6492339255, REGON: 543645972, KRS: 0001215120
Customer – any entity making purchases via the Store.
Entrepreneur – a natural person, legal entity, or organizational unit that is not a legal entity, having legal capacity granted by a separate statute, conducting business activities on their own behalf, using the Store.
Store – the online store operated by the Seller at www.industryeq.pl.
Distance Agreement – an agreement concluded with the Customer within an organized system for concluding contracts remotely (within the Store), without the simultaneous physical presence of the parties, using one or more means of remote communication until the agreement is concluded.
Regulations – these Store regulations.
Order – a Customer’s declaration of intent submitted via the Order Form aimed directly at concluding a Sales Agreement for a Product or Products with the Seller.
Account – the Customer’s account in the Store, where data provided by the Customer and information about Orders placed are stored.
Registration Form – a form available in the Store that allows the creation of an Account.
Order Form – an interactive form available in the Store that allows placing an Order, in particular by adding Products to the Cart and defining the terms of the Sales Agreement, including the method of delivery and payment.
Cart – an element of the Store’s software in which the selected Products for purchase are displayed, and the Order’s details can be set or modified, especially the quantity of products.
Product – a movable item/service available in the Store that is the subject of the Sales Agreement between the Customer and the Seller.
Sales Agreement – a sales agreement for a Product concluded or entered into between the Customer and the Seller via the online Store. The Sales Agreement also applies – depending on the Product’s characteristics – to service contracts and contracts for work.
§3 Contact with the Store
Seller – INDUSTRYEQ SP. Z O.O., located at ul. Piastowska 1, 42-400 Zawiercie, NIP: 6492339255
Email: shop@industryeq.pl, Phone: +48 698 054 540
The Customer can contact the Seller via the provided addresses and phone numbers in this paragraph.
The Customer can contact the Seller by phone from Monday to Friday, 8:00 AM–4:00 PM.
§4 Technical Requirements
To use the Store, including browsing the Store’s assortment and placing Orders for Products, the following are necessary:
A device with internet access and a web browser such as Google Chrome, Firefox, Edge, Opera, etc.
An active email account
Cookies enabled
FlashPlayer installed
§5 General Information
To the fullest extent permitted by law, the Seller is not responsible for disruptions, including interruptions in the operation of the Store caused by force majeure, unlawful actions of third parties, or incompatibility of the Store with the Customer’s technical infrastructure.
Browsing the Store’s assortment does not require creating an Account. Placing orders by the Customer for Products available in the Store is possible either after creating an Account as per § 6 of these Regulations or by providing necessary personal and address details for the completion of the Order without creating an Account.
Prices in the Store are stated in Polish zloty and are gross prices (including VAT).
The final (total) amount to be paid by the Customer consists of the price for the Product and the delivery cost (including transport, delivery, and postal service fees), which the Customer is informed of on the Store’s pages during the Order process, including when expressing their intention to enter into a Sales Agreement.
If the nature of the Agreement does not reasonably allow for the prior calculation of the final price, information on how the price will be calculated, as well as transport, delivery, postal service fees, and other costs, will be provided in the Product description on the Store’s website.
§6 Account Registration in the Store
To create an Account in the Store, the Registration Form must be completed.
Creating an Account in the Store is free of charge.
Logging into the Account is done by entering the login and password established in the Registration Form.
The Customer may delete the Account at any time, without providing a reason and without incurring any charges by sending a relevant request to the Seller, in particular via email or in writing to the addresses provided in § 3.
§7 Order Submission Rules
To submit an Order, the following steps are necessary:
Log in to the Store (optional);
Choose the Product for the Order, then click the “Add to Cart” button (or equivalent);
Log in or use the option to place an Order without registration;
If the option to place an Order without registration is selected, complete the Order Form by entering the recipient’s details and the delivery address for the Product, choose the shipping method, enter invoice details if different from the recipient’s details,
Click the “Order and Pay” button and confirm the order by clicking the link sent in the email,
Select one of the available payment methods and, depending on the chosen payment method, pay for the order within the specified period, subject to § 8 item 3.
§8 Available Delivery and Payment Methods
The Customer can choose from the following delivery or pickup methods:
Postal shipment, cash on delivery postal shipment
Courier shipment, cash on delivery courier shipment
The Customer can choose from the following payment methods:
Bank transfer to the Seller’s account
Electronic payments
Detailed information on available delivery methods and acceptable payment methods can be found on the Store’s pages.
The order fulfillment time within Poland is 3 days, and within Europe, it is 5 days unless otherwise specified on the product page. Any delays will be communicated to the Customer by email or phone.
§9 Execution of the Sales Agreement
The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer places the Order via the Order Form in the online Store as per § 7 of the Regulations.
After the Order is placed, the Seller immediately confirms its receipt and simultaneously accepts the Order for execution. The confirmation of receipt of the Order and its acceptance for execution occurs by sending the Customer an email containing at least the Seller’s statement of receiving the Order and accepting it for execution and confirming the conclusion of the Sales Agreement.
If the Customer has selected:
Bank transfer, electronic payments, the Customer must make the payment within 1 calendar day from the conclusion of the Sales Agreement; otherwise, the order will be canceled.
The Product will be sent by the Seller within the time specified in its description (subject to paragraph 5 of this section), in the manner selected by the Customer during the Order process.
§10 Right of Withdrawal from the Agreement
The Consumer may withdraw from the Sales Agreement within 14 days without providing any reason.
The deadline specified in section 1 begins from the delivery of the Product to the Consumer or the person indicated by them other than the carrier.
In the case of an Agreement covering several Products delivered separately, in batches, or in parts, the deadline in section 1 starts from the delivery of the last item, batch, or part.
The Consumer may withdraw from the Agreement by submitting a statement of withdrawal from the Agreement to the Seller. To meet the withdrawal deadline, it is sufficient to send the statement before the deadline expires.
The statement may be sent by traditional mail, by email to the Seller’s address, or through the Seller’s website – contact details for the Seller are specified in § 3.
The Consumer may also use the withdrawal form provided in Appendix 1 to these Regulations and as an attachment to the Consumer Rights Act of May 30, 2014, but it is not mandatory.
§11 Complaints and Warranty
The Sales Agreement covers new Products.
The Seller is obligated to deliver the Product free from defects or withdraw from the Agreement.
In case of a defect in the purchased Product, the Customer has the right to file a complaint based on the warranty provisions of the Civil Code.
§12 Out-of-Court Dispute Resolution and Claims
The Consumer has the right to use various out-of-court methods of resolving disputes and seeking claims, including:
Turning to the permanent consumer arbitration court referred to in Article 37 of the Trade Inspection Act.
Seeking free assistance in resolving disputes through the local consumer ombudsman or consumer protection organizations (e.g., Federation of Consumers, Polish Consumers’ Association).
§13 Personal Data in the Online Store
The Seller is the administrator of personal data collected through the online Store.
Personal data collected by the Seller through the Store is used for the execution of the Sales Agreement and, with the Customer’s consent, for marketing purposes.
The Customer has the right to access and correct their personal data.
§14 Final Provisions
Agreements concluded through the online Store are concluded in the Polish language.
The Seller reserves the right to make changes to these Regulations due to important reasons such as legal amendments or changes to payment and delivery methods that affect the implementation of these Regulations.